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Customers have always been the reason behind everything we do at Druva, and have fueled our mission to make it easy to secure data wherever it lives. So when we hear direct feedback from our customers, we take it to heart — and we are tremendously proud to announce that Druva is one of four vendors that has been recognized as a Customers’ Choice in the 2024 Gartner® Peer Insights Voice of the Customer report for Enterprise Backup & Recovery Software Solutions!
For the second year in a row, customers have reviewed Druva’s fully managed, 100% SaaS platform for enterprise backup and recovery. This recognition continues momentum around customer satisfaction, as Druva was also recognized as the only Customers’ Choice in another, recent Gartner® Peer Insights™ report — October’s Disaster Recovery as a Service.
The Results Are In: Druva is a Customers’ Choice for Enterprise Backup & Recovery Software
As we enter the AI era, organizations need robust data protection and security solutions more than ever before. With new cyber threats emerging every day, IT teams need a trusted partner to ensure their data is protected, whether it lives on-premises or in the cloud. Druva is on a mission to liberate customers from the hassles of legacy technology, and in the process pioneered SaaS data protection to secure data wherever it lives. The ability to recover data can be the make it or break it factor that determines a company’s success or failure, and Druva’s aim is to guarantee every customer succeeds.
With Druva’s Data Resiliency Cloud, the most mature and secure SaaS-based platform for data and cyber resiliency, customers don’t ever have to worry about their data. Customers choose Druva for stress-free data defense backed by a $10 million guarantee, and in the process eliminate the complexity and cost of running their backups. Druva offers customers the control they need to effectively protect their data environments and update the policies that manage it — without the hassle or headache of managing every resource and cost.
Customer feedback highlights shared on Gartner Peer Insights
Globally, Druva received a rating of 4.9/5 stars and was recognized with the highest willingness to recommend in the Customers’ Choice Quadrant at 99% based on 163 reviews as of November 2023. We believe these reviews emphasize how much value and utility our customers receive from the Druva platform — and just how effective our data protection capabilities are.
"I've deployed Druva at my last 3 positions at various companies to protect their data. Every instance has been a breeze to get configured, and support has been exceptional. It has become one of my 'go-to' solutions to make a good impression with executive leadership without the 'heavy lift' many other solutions require." — Director of IT, Healthcare and Biotech
“Druva just works – and works well! Upon provisioning Druva to sync with our Azure AD tenant, the O365 environment can start backing up in minutes. Typically with other tools, a lengthy provisioning and PS engagement is needed, but not with Druva. I've been managing this solution for 3 years now and although I've looked at other vendors, it doesn't seem that I'd really move away from something that works." — IT Director, Systems Engineering, Real Estate Industry
“Druva is easy to use and collects all the data I need. The admin web portal is intuitive which helps us train all the necessary techs to assist with day to day. It helped me recover files that I didn't even realize were on the device. It even helped me recover very important temp files that were business critical. With Druva, I can be confident that my business' data is protected and easy to recover should any issues arise.” — IT Services Associate, Healthcare and Biotech Industry
"Druva has been a wonderful platform to use and a great business partner. Druva stays very engaged as a vendor and doesn't leave the system to you to manage alone. They do regular configuration reviews to make sure that everything is running the best it can, after working with other partners that do not do this, it is really nice to have." — Network Operations Manager, Services Industry
Druva is also one of the vendors to receive the highest ratings (4.9/5 stars) in Deployment Experience and Support Experience.
Our 100% SaaS platform is fully managed to eliminate infrastructure complexity for customers. We empower users to get up and running in a matter of clicks, with an option for self-service free trials that offer top-tier support and the ability to configure workloads and back up data as soon as users sign up. Customers who choose Druva also choose to work with one of the best customer support teams in the industry.
Our commitment to providing exceptional support is aimed at refining and fortifying your trial experiences. With the enhanced trial experience, now you can configure workloads and start backing up their data as soon as you sign up. Experience the speed and power of Druva’s 100% SaaS cloud-first data protection platform.
We feel this recognition illustrates how customers are prioritizing SaaS data protection in a cloudy world of constant change. Druva’s platform delivers enterprise-grade data security with guaranteed recovery methods that provide greater cost savings and simplicity than other solutions.
Vendors placed in the upper-right quadrant of the “Voice of the Customer” quadrants are recognized with the Gartner Peer Insights Customers’ Choice distinction, denoted with a Customers’ Choice badge. The recognized vendors meet or exceed both the market average Overall Experience and the market average User Interest and Adoption.
We’d like to give a heart-felt thank you to our valued customers who took the time to review their experience with Druva. Your feedback and encouragement motivates us to drive even greater innovation across our autonomous data protection solutions. Keep an eye out for exciting things to come!
Best Regards,
Ranga Rajagopalan, Chief Marketing Officer